Frequently Asked Questions

I don't have Paypal, can I pay with Credit Card?

Sure can. Just follow the normal payment procedure, first select Paypal, then, when the screen looks like the one we are showing here, click the grey button "Pay with Debit or Credit Card" below the blue "Next" button. The next screen will enable to securely enter your card infos, without the need to have a Paypal account. Credit card payment is provided by Paypal so you'll see the Paypal logo during your check out procedure.

 

Washing instructions?

It is advisable to bring your Quarzia silk piece to the laundry and ask for a dry clean. Still if you want to wash it yourself, avoid machines and wash it by hand in cold or slightly lukewarm water. Most importantly dry it in the shade.

What shipping methods are available?

QUARZIA.IT ships worldwide using EMS postal service. We cannot deliver to PO Boxes. Orders are exempt VAT (Value Added Tax) but are subject to import fees. Payment of these import fees is the sole responsibility of the Client. 

How long will it take to get my package?

Generally within 7 days. Maybe quicker! Average transit times are: America, Europe, Africa 6-7 days, Australia, Asia 4-5 days.

Can I return an item?

If for any reason you are not satisfied with an order, the item(s) can be returned for size exchange, store credit or partial refund within 7 days of the delivery date. The security tag must still be intact and attached to returned items. Read all the details here.